NO HASSLE RETURN POLICY
Because this product is a consumable, we are sorry, but we do not issue refunds for returned product in which the tamper-proof seal has been broken.
If the tamper-proof seals remain unaltered, just re-label the original packaging. Insert the original receipt and all product bottles into the original envelope with pre-paid postage and insurance and ship it back using the return address shown on the original packaging. Your shipment must arrive within 30 calendar days from the date of the original transaction. Sorry, but you will not be reimbursed for the return postage or insurance, or any other related costs. You will receive a refund for the price of the product, plus the original shipping cost along with the sales tax paid.
When we receive your return, we will inspect the product. Presuming that the conditions have been met, we will process your refund on the same day that we receive your return, or the next day. A credit will be issued to the method of payment used originally by utilizing the payment information that you provided during the original transaction. Please allow sufficient time for the funds to be applied to your method of payment. The time required for you to see the funds is dependent on your choice of payment during the original transaction.
If the funds for whatever reason cannot be returned to you through the original source of payment on the first attempt only, through no fault of our own (i.e. lost or stolen card, frozen account, lien or garnishment, account no longer active, etc.), a credit will not be applied, and your refund amount will be donated to a charity of our choosing. It is your responsibility to maintain your account in active status during this 30 day period, free from third party interference or intervention, thereby preventing you from receiving the funds. Please note that depending on your method of payment, it may take an additional 2-10 business days after we have applied your credit on our end, until the credit is posted to your account.
If you received product in which the container was broken during shipping, take a photo and contact us via the link below within 24 hours of receipt. We will replace all product free of any charge or we will issue a full refund. Please include a comment when you contact us in regard to which of these options that you prefer. When we respond by email, we will request that you attach one good quality photo in jpg, png or pdf format. When these conditions have been met, we will ship the replacement or issue a refund as requested.
If you are not happy with our policy or have any other customer service related issue, and would like to have a one-on-one conversation via email with one of our Customer Service Representatives, please don’t hesitate to contact us by filling out the review form at this link;